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Terms of Service

Commercial terms covering access, billing, security, and the responsibilities of each operator using the platform.

Version 2026-03-01-v1 Effective 1 March 2026 4 min read

1. Agreement

These Terms of Service ("Terms") govern your use of the Lettivo platform ("Platform"), operated by D4N LTD (company number 17061504), a company registered in England and Wales whose registered office is at 3rd Floor, 86-90 Paul Street, London, EC2A 4NE, trading as Lettivo ("we", "us", "our"). By creating an account, you agree to these Terms.

2. Definitions

  • "Operator" means the organisation or individual who creates a Lettivo account to manage properties.
  • "Tenant Data" means personal data relating to tenants, students, guarantors, or prospective tenants that the Operator uploads to or processes through the Platform.
  • "Platform" means the Lettivo web application, APIs, and associated services.

3. Account and Access

3.1. You must provide accurate registration information. 3.2. You are responsible for maintaining the security of your account credentials. 3.3. Each organisation receives an isolated database. Your data is not shared with other organisations. 3.4. User accounts within your organisation are unlimited unless we explicitly agree otherwise in writing.

4. Subscription and Billing

4.1. Lettivo uses hybrid progressive pricing as set out on our pricing page. Student and HMO stock is billed per lettable bed, while residential and commercial stock is billed per managed unit. 4.2. Subscriptions are billed monthly or annually in advance via Stripe. 4.3. Add-on services (AI Calling, SMS, Payments Module) are billed separately as described in our pricing documentation. 4.4. You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. 4.5. We do not offer refunds for partial billing periods. 4.6. We may change our pricing with 30 days' written notice. Founding Operator pricing is locked for the period stated at signup.

5. Your Responsibilities

5.1. You are the data controller for all Tenant Data processed through the Platform. 5.2. You are responsible for ensuring you have a lawful basis to process Tenant Data, including any use of AI Calling, SMS messaging, and automated communications. 5.3. You must provide appropriate privacy notices to your tenants regarding your use of Lettivo. 5.4. You must comply with all applicable laws including the UK GDPR, Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR). 5.5. You must not use the Platform to process special category data (health, ethnicity, political opinions, etc.) except where incidentally disclosed by tenants during AI calls, in which case such data is processed under your responsibility as data controller.

6. AI Calling

6.1. AI Calling uses automated voice technology to place calls on your behalf. 6.2. All AI calls are recorded. Recordings are retained for 90 days and then automatically deleted. 6.3. You must accept the separate AI Calling terms before using this feature. 6.4. You are responsible for ensuring compliance with Ofcom regulations regarding automated calls. 6.5. If a tenant opts out of automated calls, their preference is recorded and respected automatically.

7. Data and Security

7.1. Each organisation's data is stored in an isolated database. 7.2. Data is encrypted in transit (TLS) and at rest. 7.3. We maintain regular backups and disaster recovery procedures. 7.4. You may export all of your data at any time in standard formats (CSV, JSON). 7.5. Upon account termination, your data is retained for 30 days and then permanently deleted unless you request earlier deletion.

8. Intellectual Property

8.1. You retain ownership of all Tenant Data you upload to the Platform. 8.2. We retain ownership of the Platform, its code, design, and documentation. 8.3. We do not use your Tenant Data to train AI models or for any purpose other than providing the Platform services to you.

9. Limitation of Liability

9.1. The Platform is provided "as is" without warranty of any kind. 9.2. We are not liable for any decisions you make based on data or reports from the Platform. 9.3. Our total liability to you in any 12-month period shall not exceed the total fees you paid to us during that period. 9.4. We are not liable for any actions taken by AI Calling that result from your scripts, audience selection, or campaign configuration.

10. Termination

10.1. Either party may terminate this agreement with 30 days' written notice. 10.2. We may suspend your account immediately if you breach these Terms. 10.3. On termination, you may export your data within 30 days. After 30 days, data is permanently deleted.

11. Changes to Terms

11.1. We may update these Terms with 30 days' notice via email to your registered address. 11.2. Continued use of the Platform after the notice period constitutes acceptance of the updated Terms. 11.3. If material changes are made, we may require you to re-accept the Terms before continuing to use the Platform.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact

Questions about these Terms should be directed to:

  • Email: [email protected]
  • Post: D4N LTD (trading as Lettivo), 3rd Floor, 86-90 Paul Street, London, EC2A 4NE